Free course · No account required
Free county civil-service course
Study benefit-rule reading, interviewing, arithmetic, case documentation, confidentiality, workload organization, and public service.
Lesson 1
The official notice may use multiple choice, an education-and-experience rating, a performance exercise, an interview, or a combination. Confirm the exact method before choosing how to study.
Lesson 2
Administrative work requires accurate use of policies, forms, deadlines, and eligibility criteria. Read for defined terms, exceptions, required documents, and the action that follows each condition.
Lesson 3
Practice comparing names, dates, codes, case numbers, and addresses. Use a consistent left-to-right comparison method and recheck fields where transposed characters are common.
Lesson 4
Common tasks include totals, differences, percentages, averages, schedules, and simple workload calculations. Write the operation, keep units visible, and estimate before accepting an answer.
Lesson 5
Provide clear assistance without promising outcomes outside your authority. Protect personal information, use approved identity-verification steps, and document significant contacts.
Lesson 6
Organize work by legal deadline, service impact, dependency, and supervisor direction. Write concise messages that state the issue, relevant facts, action taken, and required follow-up.
Eligibility Worker Exam Prep diagnostic
A eligibility worker notice says applications received after 5:00 p.m. are processed in the next cycle. An application arrives at 5:12 p.m. What should the employee do?
Program rules and examination formats vary by jurisdiction. Use the current recruitment notice and program guidance.